Device Guides

Apple iPhone 7 Plus

iOS 12.0

iOS 11.0

iOS 10.0

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My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Restart your mobile phone.

Step 1 of 2

1. Tap and hold On/Off.

Step 2 of 2

2. At the same time, tap and hold the Bottom volume key until your mobile phone restarts.

Did this solution solve the problem? Yes No

Possible cause 1:

There's an error in the operating system on your mobile phone

Solution:

Restart your mobile phone.

Restart your mobile phone

Tap and hold On/Off.

At the same time, tap and hold the Bottom volume key until your mobile phone restarts.

Did this solution solve the problem?

Yes No

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