Device Guides

Apple iPhone 7

iOS 12.0

iOS 11.0

iOS 10.0

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't send and receive iMessages

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 5:

Your iMessage isn't written correctly: See how to write and send an iMessage.

List view

1. Create new iMessage

Tap the message icon.

Tap the new message icon.

2. Select recipient

Tap To and key in the first letters of the recipient's name.

Tap the required contact.

If the recipient can receive iMessages, iMessage is displayed in the text input field.

3. Send iMessage

Tap the text input field and key in the required text.

Tap the send icon.

You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.

4. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 9

Tap the message icon.

Step 2 of 9

Tap the new message icon.

Step 3 of 9

Tap To and key in the first letters of the recipient's name.

Step 4 of 9

Tap the required contact.

Step 5 of 9

If the recipient can receive iMessages, iMessage is displayed in the text input field.

Step 6 of 9

Tap the text input field and key in the required text.

Step 7 of 9

Tap the send icon.

Step 8 of 9

You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.

Step 9 of 9

Tap the Home key to return to the home screen.

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