Device Guides
I can't send and receive SMS
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The SMS isn't written correctly: See how to write and send an SMS.
List view
1. Create new SMS
Tap Messages.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-bdce6e81-bc6e-4fd7-896b-f0419053b5de.png?width=204&height=366)
Tap the new message icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-be594845-efff-42ad-8229-ab5530c68151.png?width=204&height=366)
2. Select recipient
Tap To: and key in the first letters of the recipient's name.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-99ccd184-3c89-40b1-93e9-8aa78ca1d51f.png?width=204&height=366)
Tap the required contact.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-afd90e7a-e038-4f4a-8cd9-a64258ea2ee7.png?width=204&height=366)
3. Write text
Tap the text input field and write the text for your SMS.
See how to write text.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-128fdda5-3871-498e-9383-7afd7e41d623.png?width=204&height=366)
4. Send SMS
Tap Send when you've written your SMS.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-c9dd44a4-29eb-404f-b403-743e50a38fac.png?width=204&height=366)
5. Return to the home screen
Tap the Home key to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-0fb410a3-5ce6-4526-9f58-a5e67190399f.png?width=204&height=366)