Device Guides

Apple iPhone 6s Plus

iOS 12.0

iOS 11.0

iOS 10.0

iOS 9.0

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

Data roaming is turned off: Turn on data roaming.

List view

1. Find "Mobile Data"

Tap Settings.

Tap Mobile Data.

2. Turn data roaming on or off

Tap the indicator next to "Data Roaming" to turn the function on or off.

3. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 4

Tap Settings.

Step 2 of 4

Tap Mobile Data.

Step 3 of 4

Tap the indicator next to "Data Roaming" to turn the function on or off.

Step 4 of 4

Tap the Home key to return to the home screen.

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