Device Guides
Apple iPhone 6s Plus
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I can't make video calls using FaceTime
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 4:
Your mobile phone is not connected to a Wi-Fi network: Connect to a Wi-Fi network or try making a video call using the mobile network.
List view
1. Find "Wi-Fi"
Tap Settings.
Tap Wi-Fi.
2. Turn on Wi-Fi
Tap the indicator next to "Wi-Fi" to turn on the function.
3. Connect to a Wi-Fi network
Tap the required Wi-Fi network.
Tap Password and key in the password for the Wi-Fi network.
Tap Join.
You can get the password from the network provider or administrator.
4. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 7
Tap Settings.
Step 2 of 7
Tap Wi-Fi.
Step 3 of 7
Tap the indicator next to "Wi-Fi" to turn on the function.
Step 4 of 7
Tap the required Wi-Fi network.
Step 5 of 7
Tap Password and key in the password for the Wi-Fi network.
Step 6 of 7
Tap Join.
Step 7 of 7
Tap the Home key to return to the home screen.
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