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Apple iPhone 6s Plus
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I can't make video calls using FaceTime
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
Video calls are not supported by the mobile network: Change network mode or try making a video call using a Wi-Fi network.
List view
1. Find "Voice & Data"
Tap Settings.
Tap Mobile Data.
Tap Voice & Data.
2. Select network mode
Tap the required network mode.
There may be different network modes available depending on where you are. Depending on the network mode selected, your mobile phone will always find the network with the highest data speed and best signal.
Tap Mobile Data.
3. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 6
Tap Settings.
Step 2 of 6
Tap Mobile Data.
Step 3 of 6
Tap Voice & Data.
Step 4 of 6
Tap the required network mode.
Step 5 of 6
Tap Mobile Data.
Step 6 of 6
Tap the Home key to return to the home screen.
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