Device Guides

Apple iPhone 6s Plus

Change device
iOS 12.0
iOS 11.0
iOS 10.0
iOS 9.0
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device
Buy now

Search in Apple iPhone 6s Plus

How to
Troubleshoot
Using apps
Specs

I can't make video calls using FaceTime

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

The recipient is not connected to the correct network: Make a call to the recipient.

Did this solution solve the problem?
Yes No
Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

No thanks