Device Guides

Apple iPhone 6s Plus

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't access my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off phone lock code.

Possible cause 1:

The phone lock code is turned on

Solution:

Turn off phone lock code.

Find "Settings"
Tap Settings.
Tap Touch ID & Passcode.
Turn on use of phone lock code
Tap Turn Passcode On and key in a phone lock code of your own choice twice.
Turn deletion of data on or off
Tap the indicator next to "Erase Data" to turn on the function.
Tap Enable.
Turn off use of phone lock code
Tap Turn Passcode Off and key in the phone lock code.
Return to the home screen
Tap the Home key to return to the home screen.

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