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Apple iPhone 6s Plus
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No ringtone is heard on incoming calls
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Turn off Do Not Disturb.

1. Tap Settings.

2. Tap Do Not Disturb.

3. Tap the indicator next to "Manual" to turn the function on or off.

4. Tap the indicator next to "Scheduled" and follow the instructions on the screen to select the required period for Do Not Disturb.

5. Tap Allow Calls From.

6. Tap the required setting to select which contacts can call you even though Do Not Disturb is turned on.

7. Tap arrow left.

8. Tap the indicator next to "Repeated Calls" to turn the function on or off.

9. Tap Always if you want to set your mobile phone to silent mode permanently.

10. Tap Only while iPhone is locked if you want to set your mobile phone to silent mode only when the screen lock is turned on.

11. Tap the Home key to return to the home screen.
Possible cause 1:
Do Not Disturb is turned on
Solution: