Device Guides

Apple iPhone 6s

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How to
Troubleshoot
Using apps
Specs

I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

The email isn't written correctly: See how to write and send an email.

List view

1. Find "Mail"

Tap Mail.

2. Select email account

Tap the name of the email account.
Tap the required email account.

3. Create new email

Tap the new email icon.

4. Select recipient

Tap To and key in the first letters of the recipient's name.
Tap the required contact.

5. Enter subject

Tap Subject and key in the required subject.

6. Write text

Tap the text input field and write the text for your email.
See how to write text.

7. Attach picture or video clip

Tap and hold the text input field until a pop-up menu is displayed.
Tap Insert Photo or Video and go to the required folder.
Tap the required picture or video clip.
Tap Choose.

8. Send the email

Tap Send when you've finished your email.

9. Return to the home screen

Tap the Home key to return to the home screen.
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