Device Guides
Apple iPhone 6s
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I can't use my mobile phone as a personal Hotspot
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Personal Hotspot isn't used correctly: See how to use your mobile phone as a personal Hotspot.
1. Find "Personal Hotspot"
2. Turn on Wi-Fi Hotspot
3. Key in the password for personal Hotspot
4. Return to the home screen
5. Establish connection to Wi-Fi Hotspot from another device
Find the list of available Wi-Fi networks and select your own Wi-Fi Hotspot.
Key in the password for your Wi-Fi Hotspot and establish the connection.
When the connection is established, you can access the internet from the other device.
Tap Settings.
Tap Personal Hotspot.
Tap the indicator next to "Personal Hotspot" to turn on the function.
Tap Turn on Wi-Fi and Bluetooth.
Tap Wi-Fi Password and key in the required password.
Tap Done.
Tap the Home key to return to the home screen.
Turn on Wi-Fi.Find the list of available Wi-Fi networks and select your own Wi-Fi Hotspot.Key in the password for your Wi-Fi Hotspot and establish the connection.When the connection is established, you can access the internet from the other device.
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