Device Guides

Apple iPhone 6s

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How to
Troubleshoot
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I can't make video calls using FaceTime

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There are problems activating FaceTime: Turn off FaceTime and try turning it on again after some time.

List view

1. Find "FaceTime"

Tap Settings.
Tap FaceTime.

2. Turn on FaceTime

Tap the indicator next to "FaceTime" to turn on the function.
Tap Use your Apple ID for FaceTime and follow the instructions on the screen to log on.

3. Return to the home screen

Tap the Home key to return to the home screen.

4. Make a video call

Tap Extras.
Tap Contacts.
Tap the required contact.
Tap FaceTime.

5. Switch camera

Tap the camera icon to switch between the front and the back camera.

6. Mute or unmute microphone

Tap the microphone icon to turn the microphone on or off.

7. End call

Tap the end call icon.
Tap the Home key to return to the home screen.
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