Device Guides

Apple iPhone 6s

iOS 12.0

iOS 11.0

iOS 10.0

iOS 9.0

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on mobile data.

Step 1 of 5

1. Tap Settings.

Step 2 of 5

2. Tap Mobile Data.

Step 3 of 5

3. Tap the indicator next to "Mobile Data" to turn the function on or off.

Step 4 of 5

4. Tap the indicator next to the required application to turn the function on or off.

Step 5 of 5

5. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 3:

Mobile data is turned off

Solution:

Turn on mobile data.

Find "Mobile Data"

Tap Settings.

Tap Mobile Data.

Turn mobile data on or off

Tap the indicator next to "Mobile Data" to turn the function on or off.

Turn use of mobile data for applications on or off

Tap the indicator next to the required application to turn the function on or off.

Return to the home screen

Tap the Home key to return to the home screen.

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