Device Guides

Apple iPhone 6s

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


See how to write and send an email.

Possible cause 2:

The email isn't written correctly

Solution:

See how to write and send an email.

Find "Mail"
Tap Mail.
Select email account
Tap arrow left.
Tap the required email account.
Create new email
Tap the new email icon.
Select recipient
Tap To and key in the first letters of the recipient's name.
Tap the required contact.
Enter subject
Tap Subject and key in the required subject.
Write text
Tap the text input field and write the text for your email.
Attach file
Tap and hold the text input field until a pop-up menu is displayed.
Tap Insert Photo or Video and follow the instructions on the screen to attach a picture or a video clip.
Tap Add Attachment and follow the instructions on the screen to attach a document.
Send the email
Tap Send.
Return to the home screen
Tap the Home key to return to the home screen.

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