Device Guides
Apple iPhone 6s
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
1. Find "Mail"
2. Create new email account
3. Enter email address
4. Enter password
5. Enter account name
6. Enter server address
7. Enter domain name
8. Enter username
9. Enter password
10. Select settings for synchronisation of data
11. Turn SSL encryption on or off
12. Select setting for retrieval of new email
13. Return to the home screen
Tap Settings.
Tap Mail.
Tap Accounts.
Tap Add Account.
Tap Exchange.
Tap Email and key in your email address.
Tap Password and key in the password for your email account.
Tap Description and key in the required name.
Tap Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Tap Server and key in the server address.
Tap Domain and key in the domain.
Tap Username and key in the username.
Tap Password and key in the password for your email account.
Tap Next.
Tap the indicator next to the required data type to turn synchronisation of each data type on or off.
Tap Save.
Tap the name of the Exchange email account you've just set up.
Tap Account.
Tap Advanced Settings.
Tap the indicator next to "Use SSL" to turn the function on or off.
Tap arrow left.
Tap Done.
Tap Fetch New Data.
Tap the indicator next to "Push" to turn the function on or off.
If you turn off the function, tap the required setting.
Tap the required email account and follow the instructions on the screen to select settings for the specific account.
Tap the Home key to return to the home screen.
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