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Apple iPhone 6s

iOS 12.0

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I can't activate my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to activate your mobile phone.

Step 1 of 18

1. If your SIM is locked, tap Unlock.

0000

Step 2 of 18

2. Key in your PIN and tap OK. The default PIN is 0000.

Step 3 of 18

3. Tap the Home key.

Step 4 of 18

4. Tap the required language.

Step 5 of 18

5. Tap the required country or area.

Step 6 of 18

6. Tap the required Wi-Fi network.

Step 7 of 18

7. Key in the password for the Wi-Fi network and tap Join.

Step 8 of 18

8. Tap Enable Location Services to turn on the function.

Step 9 of 18

9. Tap Disable Location Services to turn off the function.

Step 10 of 18

10. If you turn off the function, tap OK.

Step 11 of 18

11. Follow the instructions on the screen to turn on use of Touch ID or tap Set Up Touch ID Later.

Step 12 of 18

12. If you turn off the function, tap Continue.

Step 13 of 18

13. Tap Restore from iCloud Backup.

Step 14 of 18

14. Tap the field next to "Apple ID" and key in the username for your Apple ID.

Step 15 of 18

15. Tap the field next to "Password" and key in the password for your Apple ID.

Step 16 of 18

16. Tap Next.

Step 17 of 18

17. Tap Agree.

Step 18 of 18

18. Tap the required backup and your mobile phone restores the contents of the selected backup. Follow the instructions on the screen to complete the activation.

Did this solution solve the problem? Yes No

Possible cause 1:

The activation is not done correctly

Solution:

See how to activate your mobile phone.

Enter your PIN

If your SIM is locked, tap Unlock.

Key in your PIN and tap OK. The default PIN is 0000.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.

Tap the Home key.

Select general settings

Tap the required language.

Tap the required country or area.

Select Wi-Fi network

Tap the required Wi-Fi network.

Key in the password for the Wi-Fi network and tap Join.

If there are no available Wi-Fi networks, you can use the mobile network instead.

Turn use of GPS position on or off

Tap Enable Location Services to turn on the function.

Tap Disable Location Services to turn off the function.

If you turn off the function, tap OK.

If you turn on location access, your mobile phone can find your position using GPS. If you turn off the function, you can't use any of the GPS functions on your mobile phone. See how to turn GPS on or off later after activation.

Turn use of Touch ID on or off

Follow the instructions on the screen to turn on use of Touch ID or tap Set Up Touch ID Later.

If you turn off the function, tap Continue.

See how to turn Touch ID on or off later after activation.

Restore iCloud backup

Tap Restore from iCloud Backup.

Tap the field next to "Apple ID" and key in the username for your Apple ID.

Tap the field next to "Password" and key in the password for your Apple ID.

Tap Next.

Tap Agree.

Tap the required backup and your mobile phone restores the contents of the selected backup. Follow the instructions on the screen to complete the activation.

Did this solution solve the problem?

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