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Apple iPhone 6 Plus

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I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.

List view

1. 1. Connect mobile phone and computer

Start the program iTunes on your computer.

Connect the data cable to the tablet socket and to your computer's USB port.

2. 2. Choose option

Choose one of the following options:
Transfer files from your computer to your mobile phone, go to 2a.
Transfer files from your mobile phone to your computer, go to 2b.

3. 3. 2a - Transfer files from your computer to your mobile phone

First, you need to add your files to the iTunes library.
Click File.

To add one file at a time:
Click Add File to Library....

Go to the required file in your computer's file system.

Click Open.

To select a folder:
Click Add Folder to Library....

Go to the required folder in your computer's file system.

Click Select Folder.
Depending on your settings in iTunes, the transfer may start automatically.

To start the transfer manually:
Click iPhone.

Click the required category at the top of the screen.
Follow the instructions on the screen to select the required settings.

Click Apply.

4. 4. 2b - Transfer files from your mobile phone to your computer

Click File.

Click Devices.

Click Transfer Purchases from ‹your phone›.

Step 1 of 16

Start the program iTunes on your computer.

Step 2 of 16

Connect the data cable to the tablet socket and to your computer's USB port.

Step 3 of 16

Choose one of the following options:Transfer files from your computer to your mobile phone, go to 2a.Transfer files from your mobile phone to your computer, go to 2b.

Step 4 of 16

First, you need to add your files to the iTunes library.Click File.

Step 5 of 16

To add one file at a time:Click Add File to Library....

Step 6 of 16

Go to the required file in your computer's file system.

Step 7 of 16

Click Open.

Step 8 of 16

To select a folder:Click Add Folder to Library....

Step 9 of 16

Go to the required folder in your computer's file system.

Step 10 of 16

Click Select Folder.Depending on your settings in iTunes, the transfer may start automatically.

Step 11 of 16

To start the transfer manually:Click iPhone.

Step 12 of 16

Click the required category at the top of the screen.Follow the instructions on the screen to select the required settings.

Step 13 of 16

Click Apply.

Step 14 of 16

Click File.

Step 15 of 16

Click Devices.

Step 16 of 16

Click Transfer Purchases from ‹your phone›.

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