Device Guides

Apple iPhone 6 Plus

iOS 12.0

iOS 11.0

iOS 10.1

iOS 9.0

iOS8

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't install an app

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The required app isn't available in your country: Search for similar apps or wait until the required app becomes available in your country.

List view

1. 1. Find "App Store"

Tap App Store.

2. 2. Find app

Tap Search.

Key in the name of the required app and tap Search.

3. 3. Install app

Tap the required app.

To install a free app:
Tap FREE.

Tap INSTALL.

To buy an app:
Tap the price.

Tap BUY.
If you're asked to log on to App Store, do this.
Follow the instructions on the display to install the app.
The installed app is now available from the main menu.

4. 4. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 10

Tap App Store.

Step 2 of 10

Tap Search.

Step 3 of 10

Tap Search.

Step 4 of 10

Key in the name of the required app and tap Search.

Step 5 of 10

Tap the required app.

Step 6 of 10

To install a free app:Tap FREE.

Step 7 of 10

Tap INSTALL.

Step 8 of 10

To buy an app:Tap the price.

Step 9 of 10

Tap BUY.If you're asked to log on to App Store, do this.Follow the instructions on the display to install the app.The installed app is now available from the main menu.

Step 10 of 10

Tap the Home key to return to the home screen.

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