Device Guides

Apple iPhone 6 Plus

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How to
Troubleshoot
Using apps
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I can't access the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPhone 6 Plus (iOS8)
Apple iPhone 6 Plus (iOS8)

We found 8 possible causes:

  1. Little or no network coverage
  2. No connection to a Wi-Fi network is established
  3. You're abroad and data roaming is turned off on your mobile phone
  4. You've established a connection to a Wi-Fi network, but you aren't logged on
  5. You've turned on manual network selection and are out of range of the selected network
  6. Flight mode is turned on
  7. Mobile data is turned off on your mobile phone
  8. Wi-Fi isn't turned on on your mobile phone
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