Device Guides

Apple iPhone 6 Plus

Change device
iOS 12.0
iOS 11.0
iOS 10.1
iOS 9.0
iOS8
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device
Buy now

Search in Apple iPhone 6 Plus

How to
Troubleshoot
Using apps
Specs

Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Bluetooth visibility isn't turned on on your mobile phone: Turn on Bluetooth visibility.

List view

1. 1. Turn Bluetooth on or off

Slide your finger upwards starting from the bottom edge of the display.
Tap the Bluetooth icon to turn the function on or off.

2. 2. Return to the home screen

Tap the Home key to return to the home screen.
Did this solution solve the problem?
Yes No
Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

No thanks