Device Guides
Apple iPhone 6 Plus
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My mobile phone's touch screen doesn't work
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Screen lock is turned on: Turn off screen lock.
List view
1. 1. Choose option
Choose one of the following options:
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.
2. 2. 1a - Turn screen lock on or off
To turn on the screen lock:
Briefly tap On/Off.
Briefly tap On/Off.
To turn off the screen lock:
Briefly tap On/Off.
Slide your finger right on the display.
Briefly tap On/Off.
Slide your finger right on the display.
3. 3. 1b - Select setting for automatic screen lock
Tap Settings.
Tap General.
Tap Auto-Lock.
To turn on automatic screen lock:
Tap the required period.
Tap the required period.
To turn off automatic screen lock:
Tap Never.
Tap Never.
Tap the Home key to return to the home screen.
Step 1 of 9
Choose one of the following options:Turn screen lock on or off, go to 1a.Select setting for automatic screen lock, go to 1b.
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