Device Guides

Apple iPhone 6 Plus

iOS 12.0

iOS 11.0

iOS 10.1

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My mobile phone is slow

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Too many applications are open: Close one or more open applications.

List view

1. 1. End active applications

Tap the Home key twice.
A list of active applications is displayed.

Slide the required application upwards to end it.

2. 2. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 3

Tap the Home key twice.A list of active applications is displayed.

Step 2 of 3

Slide the required application upwards to end it.

Step 3 of 3

Tap the Home key to return to the home screen.

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