Device Guides

Apple iPhone 6 Plus

iOS 12.0

iOS 11.0

iOS 10.1

iOS 9.0

iOS8

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

Change device

Buy now

Search in Apple iPhone 6 Plus

My mobile phone doesn't play a message tone when I receive a message

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The message tone has been turned off: Choose message tone.

List view

1. 1. Find "Text Tone"

Tap Settings.

Tap Sounds.

Tap Text Tone.

2. 2. Select your message tone

Tap the different message tones to listen to them.

Once you've found a message tone you like, tap Sounds.

3. 3. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 6

Tap Settings.

Step 2 of 6

Tap Sounds.

Step 3 of 6

Tap Text Tone.

Step 4 of 6

Tap the different message tones to listen to them.

Step 5 of 6

Once you've found a message tone you like, tap Sounds.

Step 6 of 6

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

{device-name}

No thanks