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Apple iPhone 6 Plus

iOS 12.0

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I can't send and receive iMessages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to write and send an iMessage.

Step 1 of 15

1. Tap Messages.

Step 2 of 15

2. Tap the new message icon.

Step 3 of 15

3. Tap To and key in the first letters of the recipient's name.

Step 4 of 15

4. Tap the required contact.

Step 5 of 15

5. If the recipient can receive iMessages, iMessage is displayed in the text input field.

Step 6 of 15

6. Tap the text input field and write the text for your iMessage.

Step 7 of 15

7. Tap Send when you've finished your iMessage.

Step 8 of 15

8. Tap the camera icon.

Step 9 of 15

9. Tap Photo Library and go to the required folder.

Step 10 of 15

10. Tap the required picture or video clip.

Step 11 of 15

11. Tap Choose.

Step 12 of 15

12. Tap Send when you've finished your iMessage.

Step 13 of 15

13. Tap and hold the microphone icon to start the sound recording.

Step 14 of 15

14. Let go to stop the sound recording and tap arrow up to send the sound recording.

Step 15 of 15

15. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 3:

Your iMessage isn't written correctly

Solution:

See how to write and send an iMessage.

Create new iMessage

Tap Messages.

Tap the new message icon.

Select recipient

Tap To and key in the first letters of the recipient's name.

Tap the required contact.

If the recipient can receive iMessages, iMessage is displayed in the text input field.

Write text

Tap the text input field and write the text for your iMessage.

See how to write text.

Tap Send when you've finished your iMessage.

Send picture or video clip

Tap the camera icon.

Tap Photo Library and go to the required folder.

Tap the required picture or video clip.

Tap Choose.

Tap Send when you've finished your iMessage.

Send a sound recording

Tap and hold the microphone icon to start the sound recording.

Let go to stop the sound recording and tap arrow up to send the sound recording.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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