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Apple iPhone 6 Plus

iOS 12.0

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to write and send an email.

Step 1 of 14

1. Tap Mail.

Step 2 of 14

2. Tap the name of the email account.

Step 3 of 14

3. Tap the required email account.

Step 4 of 14

4. Tap the new email icon.

Step 5 of 14

5. Tap To and key in the first letters of the recipient's name.

Step 6 of 14

6. Tap the required contact.

Step 7 of 14

7. Tap Subject and key in the required subject.

Step 8 of 14

8. Tap the text input field and write the text for your email.

Step 9 of 14

9. Tap and hold the text input field until a pop-up menu is displayed.

Step 10 of 14

10. Tap Insert Photo or Video and go to the required folder.

Step 11 of 14

11. Tap the required picture or video clip.

Step 12 of 14

12. Tap Choose.

Step 13 of 14

13. Tap Send when you've finished your email.

Step 14 of 14

14. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

The email isn't written correctly

Solution:

See how to write and send an email.

Find "Mail"

Tap Mail.

Select email account

Tap the name of the email account.

Tap the required email account.

Create new email

Tap the new email icon.

Select recipient

Tap To and key in the first letters of the recipient's name.

Tap the required contact.

Enter subject

Tap Subject and key in the required subject.

Write text

Tap the text input field and write the text for your email.

See how to write text.

Attach picture or video clip

Tap and hold the text input field until a pop-up menu is displayed.

Tap Insert Photo or Video and go to the required folder.

Tap the required picture or video clip.

Tap Choose.

Send the email

Tap Send when you've finished your email.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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