Device Guides

Apple iPhone 6 Plus

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to write and send an email.

Possible cause 2:

The email isn't written correctly


See how to write and send an email.

Find "Mail"
Tap Mail.
Select email account
Tap the name of the email account.
Tap the required email account.
Create new email
Tap the new email icon.
Select recipient
Tap To and key in the first letters of the recipient's name.
Tap the required contact.
Enter subject
Tap Subject and key in the required subject.
Write text
Tap the text input field and write the text for your email.
See how to write text.
Attach picture or video clip
Tap and hold the text input field until a pop-up menu is displayed.
Tap Insert Photo or Video and go to the required folder.
Tap the required picture or video clip.
Tap Choose.
Send the email
Tap Send when you've finished your email.
Return to the home screen
Tap the Home key to return to the home screen.

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