Device Guides

Apple iPhone 6 Plus

iOS 12.0

iOS 11.0

iOS 10.1

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iOS8

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I can't install apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Activate your Apple ID on your mobile phone.

Step 1 of 7

1. Tap Settings.

Step 2 of 7

2. Tap App and iTunes Stores.

Step 3 of 7

3. Tap Sign In.

Step 4 of 7

4. Tap Apple ID and key in the username for your Apple ID.

Step 5 of 7

5. Tap Password and key in the password for your Apple ID.

Step 6 of 7

6. Tap Sign In.

Step 7 of 7

7. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 4:

Your Apple ID hasn't been activated on your mobile phone

Solution:

Activate your Apple ID on your mobile phone.

Find "App and iTunes Stores"

Tap Settings.

Tap App and iTunes Stores.

Activate Apple ID

Tap Sign In.

Tap Apple ID and key in the username for your Apple ID.

Tap Password and key in the password for your Apple ID.

Tap Sign In.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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