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Apple iPhone 6 Plus
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I can't make video calls using FaceTime
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
There are problems activating FaceTime: Turn off FaceTime and try turning it on again after some time.
List view
1. Find "FaceTime"
Tap Settings.
Tap FaceTime.
2. Turn on FaceTime
Tap the indicator next to "FaceTime".
Tap Use your Apple ID for FaceTime and follow the instructions on the screen to log on.
3. Return to the home screen
Tap the Home key to return to the home screen.
4. Make a video call
Tap Extras.
Tap Contacts.
Tap the required contact.
Tap FaceTime.
5. Switch camera
Tap the camera icon to switch between the front and the back camera.
6. Mute or unmute microphone
Tap the microphone icon to turn the microphone on or off.
7. End call
Tap the end call icon.
Tap the Home key to return to the home screen.
Step 1 of 13
Tap Settings.
Step 2 of 13
Tap FaceTime.
Step 3 of 13
Tap the indicator next to "FaceTime".
Step 4 of 13
Tap Use your Apple ID for FaceTime and follow the instructions on the screen to log on.
Step 5 of 13
Tap the Home key to return to the home screen.
Step 6 of 13
Tap Extras.
Step 7 of 13
Tap Contacts.
Step 8 of 13
Tap the required contact.
Step 9 of 13
Tap FaceTime.
Step 10 of 13
Tap the camera icon to switch between the front and the back camera.
Step 11 of 13
Tap the microphone icon to turn the microphone on or off.
Step 12 of 13
Tap the end call icon.
Step 13 of 13
Tap the Home key to return to the home screen.
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