Device Guides
Apple iPhone 6 Plus
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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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Search in Apple iPhone 6 Plus
My mobile phone doesn't respond
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Turn off the screen lock.
Step 1 of 8
1. Briefly tap On/Off.
Step 2 of 8
2. Briefly tap On/Off and slide you finger right on the screen.

Step 3 of 8
3. Tap Settings.

Step 4 of 8
4. Tap General.

Step 5 of 8
5. Tap Auto-Lock.

Step 6 of 8
6. Tap the required setting.

Step 7 of 8
7. Tap General.

Step 8 of 8
8. Tap the Home key to return to the home screen.
Possible cause 2:
The screen lock is turned on
Solution:
Turn on screen lock
Briefly tap On/Off.
Turn off screen lock
Briefly tap On/Off and slide you finger right on the screen.
Set automatic screen lock
Tap Settings.
Tap General.
Tap Auto-Lock.
Tap the required setting.
Tap General.
Return to the home screen
Tap the Home key to return to the home screen.