Device Guides

Apple iPhone 6 Plus

iOS 12.0

iOS 11.0

iOS 10.1

iOS 9.0

iOS8

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My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off the screen lock.

Step 1 of 8

1. Briefly tap On/Off.

Step 2 of 8

2. Briefly tap On/Off and slide you finger right on the screen.

Step 3 of 8

3. Tap Settings.

Step 4 of 8

4. Tap General.

Step 5 of 8

5. Tap Auto-Lock.

Step 6 of 8

6. Tap the required setting.

Step 7 of 8

7. Tap General.

Step 8 of 8

8. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

The screen lock is turned on

Solution:

Turn off the screen lock.

Turn on screen lock

Briefly tap On/Off.

Turn off screen lock

Briefly tap On/Off and slide you finger right on the screen.

Set automatic screen lock

Tap Settings.

Tap General.

Tap Auto-Lock.

Tap the required setting.

Tap General.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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