Device Guides
Apple iPhone 6 Plus
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My mobile phone doesn't respond
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The screen lock is turned on: Turn off the screen lock.
List view
1. Turn on screen lock
Briefly tap On/Off.
2. Turn off screen lock
Briefly tap On/Off and slide you finger right on the screen.
3. Set automatic screen lock
Tap Settings.
Tap General.
Tap Auto-Lock.
Tap the required setting.
Tap General.
4. Return to the home screen
Tap the Home key to return to the home screen.
Step 3 of 8
Tap Settings.
Step 4 of 8
Tap General.
Step 5 of 8
Tap Auto-Lock.
Step 6 of 8
Tap the required setting.
Step 7 of 8
Tap General.
Step 8 of 8
Tap the Home key to return to the home screen.
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