Device Guides
I can't use my mobile phone as a personal Hotspot
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Personal Hotspot isn't used correctly: See how to use your mobile phone as a personal Hotspot.
List view
1. Find "Personal Hotspot"
Tap Settings.

Tap Personal Hotspot.

2. Turn on Wi-Fi Hotspot
Tap the indicator next to "Personal Hotspot" to turn on the function.

If Wi-Fi is turned off, tap Turn on Wi-Fi and Bluetooth.

If Wi-Fi is turned on, tap Wi-Fi and USB Only.

3. Key in the password for personal Hotspot
Tap Wi-Fi Password and key in the required password.

Tap Done.
The password prevents others from accessing your Wi-Fi Hotspot without your approval.

4. Return to the home screen
Tap the Home key to return to the home screen.

5. Establish connection to Wi-Fi Hotspot from another device
Turn on Wi-Fi on the other device.
Find the list of available Wi-Fi networks and select your own Wi-Fi Hotspot.
Key in the password for your Wi-Fi Hotspot and establish the connection.
When the connection is established, you can access the internet from the other device.
Find the list of available Wi-Fi networks and select your own Wi-Fi Hotspot.
Key in the password for your Wi-Fi Hotspot and establish the connection.
When the connection is established, you can access the internet from the other device.
