Device Guides
Apple iPhone 6 Plus
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I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
List view
1. Find "Touch ID & Passcode"
Tap Settings.
Tap Touch ID & Passcode.
2. Turn on use of phone lock code
Tap Turn Passcode On and key in a phone lock code of your own choice twice.
3. Turn deletion of data on or off
Tap the indicator next to "Erase Data" to turn the function on or off.
If you turn on the function, tap Enable.
4. Turn off use of phone lock code
Tap Turn Passcode Off and key in the phone lock code.
5. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 7
Tap Settings.
Step 2 of 7
Tap Touch ID & Passcode.
Step 3 of 7
Tap Turn Passcode On and key in a phone lock code of your own choice twice.
Step 4 of 7
Tap the indicator next to "Erase Data" to turn the function on or off.
Step 5 of 7
If you turn on the function, tap Enable.
Step 6 of 7
Tap Turn Passcode Off and key in the phone lock code.
Step 7 of 7
Tap the Home key to return to the home screen.
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