Device Guides

Apple iPhone 6 Plus

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't take pictures using the camera

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's not enough memory on your mobile phone: Uninstall apps or delete other content from the memory.

List view

1. Uninstall apps

Tap and hold the required app until the icons start to jiggle.
Tap the delete icon.
Tap Delete.

2. Uninstall apps without deleting app data

Tap Settings.
Tap General.
Tap iPhone Storage.
Tap the required app.
Tap Offload App.
Tap Offload App.

3. Return to the home screen

Tap the Home key to return to the home screen.
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