Device Guides

Apple iPhone 6 Plus

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I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Open the internet browser on your mobile phone and try to load a website. The internet browser is directed to the start page of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.

Possible cause 1:

Your mobile phone is connected to a Wi-Fi network, but you're not logged on

Solution:

Open the internet browser on your mobile phone and try to load a website. The internet browser is directed to the start page of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.

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