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Apple iPhone 6 Plus

iOS 12.0

iOS 11.0

iOS 10.1

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't install apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's not enough memory on your mobile phone: Uninstall apps or delete other content from the memory.

List view

1. Uninstall apps

Tap and hold the required app until the icons start to jiggle.

Tap the delete icon.

Tap Delete.

2. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 4

Tap and hold the required app until the icons start to jiggle.

Step 2 of 4

Tap the delete icon.

Step 3 of 4

Tap Delete.

Step 4 of 4

Tap the Home key to return to the home screen.

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