Device Guides

Apple iPhone 6

iOS 12.0

iOS 11.0

iOS 10.0

iOS 9.0

iOS8

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 5:

You've got a new phone number: Uninstall the app and try to install it again. Start the app and follow the instructions to key in your phone number.

List view

1. 1. Find "App Store"

Tap App Store.

2. 2. Find app

Tap Search.

Key in the name of the required app and tap Search.

3. 3. Install app

Tap the required app.

To install a free app:
Tap FREE.

Tap INSTALL.

To buy an app:
Tap the price.

Tap BUY.
If you're asked to log on to App Store, do this.
Follow the instructions on the display to install the app.
The installed app is now available from the main menu.

4. 4. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 10

Tap App Store.

Step 2 of 10

Tap Search.

Step 3 of 10

Tap Search.

Step 4 of 10

Key in the name of the required app and tap Search.

Step 5 of 10

Tap the required app.

Step 6 of 10

To install a free app:Tap FREE.

Step 7 of 10

Tap INSTALL.

Step 8 of 10

To buy an app:Tap the price.

Step 9 of 10

Tap BUY.If you're asked to log on to App Store, do this.Follow the instructions on the display to install the app.The installed app is now available from the main menu.

Step 10 of 10

Tap the Home key to return to the home screen.

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