Device Guides

Apple iPhone 6

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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How to
Troubleshoot
Using apps
Specs

I can't install an app

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 4:

You haven't activated an Apple ID on your mobile phone: Activate an Apple ID on your mobile phone.

List view

1. 1. Find "iTunes & App Store"

Tap Settings.
Tap iTunes & App Store.

2. 2. Activate Apple ID

Tap Apple ID and key in the username for your Apple ID.
Tap Password and key in the password for your Apple ID.
Tap Sign In.

3. 3. Return to the home screen

Tap the Home key to return to the home screen.
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