Device Guides

Apple iPhone 6

iOS 12.0

iOS 11.0

iOS 10.0

iOS 9.0

iOS8

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't access the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

You're abroad and data roaming is turned off on your mobile phone: Turn on data roaming. Please note: you may induce additional costs by turning on data roaming.

List view

1. 1. Find "Cellular"

Tap Settings.

Tap Cellular.

2. 2. Turn data roaming on or off

Tap the indicator next to "Data Roaming" to turn the function on or off.

3. 3. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 4

Tap Settings.

Step 2 of 4

Tap Cellular.

Step 3 of 4

Tap the indicator next to "Data Roaming" to turn the function on or off.

Step 4 of 4

Tap the Home key to return to the home screen.

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