Device Guides
I can't access the internet
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 8:
Wi-Fi isn't turned on on your mobile phone: Turn on Wi-Fi.
List view
1. 1. Turn Wi-Fi on or off
Slide your finger upwards starting from the bottom edge of the display.
Tap the Wi-Fi icon to turn the function on or off.
Tap the Wi-Fi icon to turn the function on or off.
2. 2. Return to the home screen
Tap the Home key to return to the home screen.