Device Guides
Apple iPhone 6
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I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone hasn't been correctly set up for POP3 email: Set up your mobile phone for POP3 email.
1. Find "Mail, Contacts, Calendars"
2. Create new email account
3. Enter sender name
4. Enter email address
5. Enter password
6. Enter account name
7. Select server type
8. Enter incoming server
If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
9. Enter username
10. Enter outgoing server
11. Enter username
12. Enter password
13. Select setting for retrieval of new email
14. Return to the home screen
Tap Settings.
Tap Mail, Contacts, Calendars.
Tap Add Account.
Tap Other.
Tap Add Mail Account.
Tap Name and key in the required sender name.
Tap Email and key in your email address.
Tap Password and key in the password for your email account.
Tap Description and key in the password for your email account.
Tap Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Tap POP.
Tap Host Name and key in the name your email provider's incoming server.If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
Tap Username and key in the username for your email account.
Tap Host Name and key in smtp.optusnet.com.au
Tap Username and key in the username for your email account.
Tap Password and key in the password for your email account.
Tap Save.
Tap Fetch New Data.
Tap the indicator next to "Push" to turn the function on or off.
If you turn off the function, tap the required setting.
Tap Mail....
Tap the Home key to return to the home screen.
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