Device Guides

Apple iPhone 6

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I can't use my mobile phone as a personal Hotspot

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to use your mobile phone as a personal Hotspot.

Possible cause 1:

Personal Hotspot isn't used correctly


See how to use your mobile phone as a personal Hotspot.

Find "Personal Hotspot"
Tap Settings.
Tap Personal Hotspot.
Turn on Wi-Fi Hotspot
Tap the indicator next to "Personal Hotspot" to turn on the function.
Tap Turn on Wi-Fi and Bluetooth.
Key in the password for personal Hotspot
Tap Wi-Fi Password and key in the required password.
Tap Done.
The password prevents others from accessing your Wi-Fi Hotspot without your approval.
Return to the home screen
Tap the Home key to return to the home screen.
Establish connection to Wi-Fi Hotspot from another device
Turn on Wi-Fi.
Find the list of available Wi-Fi networks and select your own Wi-Fi Hotspot.
Key in the password for your Wi-Fi Hotspot and establish the connection.
When the connection is established, you can access the internet from the other device.

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