Device Guides

Apple iPhone 6

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I can't connect to another device using AirDrop

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPhone 6
Apple iPhone 6

We found 5 possible causes:

  1. The distance between the two devices is too long
  2. AirDrop isn't used correctly on your mobile phone
  3. AirDrop is turned off on the other device
  4. The other device doesn't support AirDrop
  5. There's an error on the other device
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