Device Guides

Apple iPhone 6

Change device
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device

I can't make video calls using FaceTime

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPhone 6
Apple iPhone 6

We found 5 possible causes:

  1. There are problems activating FaceTime
  2. The recipient is not connected to the correct network
  3. Video calls are not supported by the mobile network
  4. Your mobile phone is not connected to a Wi-Fi network
  5. The video call is made incorrectly
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks