Device Guides

Apple iPhone 6

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't make video calls using FaceTime

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPhone 6
Apple iPhone 6

We found 5 possible causes:

  1. The recipient is not connected to the correct network
  2. There are problems activating FaceTime
  3. Your mobile phone is not connected to a Wi-Fi network
  4. Video calls are not supported by the mobile network
  5. The video call is made incorrectly
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