Device Guides
Apple iPhone 6
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No message tone is heard on incoming messages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The message tone has been turned off: Turn on the message tone.
List view
1. Find "Text Tone"
Tap Settings.
Tap Sounds.
Tap Text Tone.
2. Select a message tone
Tap the different message tones to hear them.
Once you've found a message tone you like, tap Sounds.
3. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 6
Tap Settings.
Step 2 of 6
Tap Sounds.
Step 3 of 6
Tap Text Tone.
Step 4 of 6
Tap the different message tones to hear them.
Step 5 of 6
Once you've found a message tone you like, tap Sounds.
Step 6 of 6
Tap the Home key to return to the home screen.
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