Device Guides
No ringtone is heard on incoming calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
Do Not Disturb is turned on: Turn off Do Not Disturb.
List view
1. Find "Do Not Disturb"
Tap Settings.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-8cafd714-e23d-42c6-8561-8533d6273c39.png?width=200&height=358)
Tap Do Not Disturb.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-9ca47e43-5e08-4dbd-be46-466dd46f91d5.png?width=200&height=358)
2. Turn Do Not Disturb on or off
Tap the indicator next to "Do Not Disturb" to turn the function on or off.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-570543d6-3f22-4b1f-8cdf-c918cd894d1a.png?width=200&height=358)
3. Select period for Do Not Disturb
Tap the indicator next to "Scheduled" and follow the instructions on the screen to select the required period for Do Not Disturb.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-570543d6-3f22-4b1f-8cdf-c918cd894d1a.png?width=200&height=358)
4. Select silent mode settings
Tap Always if you want to set your mobile phone to silent mode permanently.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-570543d6-3f22-4b1f-8cdf-c918cd894d1a.png?width=200&height=358)
Tap While iPhone is locked if you want to set your mobile phone to silent mode only when the screen lock is turned on.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-570543d6-3f22-4b1f-8cdf-c918cd894d1a.png?width=200&height=358)
5. Select contacts
Tap Allow Calls From.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-570543d6-3f22-4b1f-8cdf-c918cd894d1a.png?width=200&height=358)
Tap the required setting to select which contacts can call you even though Do Not Disturb is turned on.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-540af4f1-7b60-4475-baa6-1dd69f02053c.png?width=200&height=358)
Tap arrow left.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-540af4f1-7b60-4475-baa6-1dd69f02053c.png?width=200&height=358)
6. Turn Repeated Calls on or off
Tap the indicator next to "Repeated Calls" to turn the function on or off.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-570543d6-3f22-4b1f-8cdf-c918cd894d1a.png?width=200&height=358)
7. Select settings for Do Not Disturb While Driving
Tap Activate.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-c9359ffd-0249-4da1-be81-e4e8b5a2c674.png?width=200&height=358)
Tap the required setting.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-90af5239-d5f5-403e-b13a-385be445e3c1.png?width=200&height=358)
Tap arrow left.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-90af5239-d5f5-403e-b13a-385be445e3c1.png?width=200&height=358)
Tap Auto-Reply To.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-c9359ffd-0249-4da1-be81-e4e8b5a2c674.png?width=200&height=358)
Tap the required setting to select which contacts should automatically be notified that Do Not Disturb While Driving is turned on.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-6c7fe3de-3c21-486b-9331-6b7b0c4c2f7d.png?width=200&height=358)
Tap arrow left.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-6c7fe3de-3c21-486b-9331-6b7b0c4c2f7d.png?width=200&height=358)
Tap Auto-Reply to edit the automatic message that Do Not Disturb While Driving is turned on.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-c9359ffd-0249-4da1-be81-e4e8b5a2c674.png?width=200&height=358)
8. Return to the home screen
Tap the Home key to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-a05eb0fa-32de-4e57-92ed-1a69f342729b.png?width=200&height=358)