Device Guides

Apple iPhone 6

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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No message tone is heard on incoming messages

This troubleshooting guide will take you though a number of possible causes
to help you find a solution to your problem.

Before you start this troubleshooting guide you need to check one important thing:

Does your mobile phone ring at incoming calls?

It's important to find out if your mobile phone rings at incoming calls. If your mobile phone doesn't ring at incoming calls, you need to solve this problem first. When the problem is solved, you will most likely also be able to hear the message tone.


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