Device Guides

Apple iPhone 6

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off the screen lock.

Possible cause 2:

The screen lock is turned on

Solution:

Turn off the screen lock.

Turn on screen lock
Briefly tap the Home key.
Turn off screen lock
Tap the Home key twice.
Set automatic screen lock
Tap Settings.
Tap Display & Brightness.
Tap Auto-Lock.
Tap the required setting.
Return to the home screen
Tap the Home key to return to the home screen.

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