Device Guides

Apple iPhone 5s

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I can't send and receive SMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's an error at the receiving end: Send an SMS to another number to check if the error is at the receiving end.

List view

1. 1. Create SMS

Tap Messages.
Tap the new message icon.

2. 2. Select recipient

Tap To and key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.

3. 3. Write text

Tap Text Message and write the required text.

4. 4. Send SMS

Tap Send when you've written your SMS.

5. 5. Return to the home screen

Tap the Home key to return to the home screen.
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