Device Guides

Apple iPhone 5s

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.

List view

1. 1. Connect mobile phone and computer

Start the program iTunes on your computer.
Connect the data cable to the tablet socket and to your computer's USB port.

2. 2. Choose option

Choose one of the following options:
Transfer files from your computer to your mobile phone, go to 2a.
Transfer files from your mobile phone to your computer, go to 2b.
Apple iPhone 5s (iOS8)

3. 3. 2a - Transfer files from your computer to your mobile phone

First, you need to add your files to the iTunes library.
Click File.
To add one file at a time:
Click Add File to Library....
Go to the required file in your computer's file system.
Click Open.
To select a folder:
Click Add Folder to Library....
Go to the required folder in your computer's file system.
Click Select Folder.
Depending on your settings in iTunes, the transfer may start automatically.
To start the transfer manually:
Click the iPhone icon.
Click the required category.
Follow the instructions on the screen to select the required settings.
Click Apply.

4. 4. 2b - Transfer files from your mobile phone to your computer

Click File.
Click Devices.
Click Transfer Purchases from ‹your mobile phone›.
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