Device Guides

Apple iPhone 5s

iOS 11.0

iOS 9.0

iOS8

iOS7

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't access the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 8:

Mobile data is turned off on your mobile phone: Turn on mobile data.

List view

1. 1. Find "Cellular"

Tap Settings.

Tap Cellular.

2. 2. Turn mobile data on or off

Tap the indicator next to "Cellular Data" to turn the function on or off.

3. 3. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 4

Tap Settings.

Step 2 of 4

Tap Cellular.

Step 3 of 4

Tap the indicator next to "Cellular Data" to turn the function on or off.

Step 4 of 4

Tap the Home key to return to the home screen.

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