Device Guides

Apple iPhone 5s

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't use tethering on my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your computer and phone haven't been set up for tethering correctly: Set up your mobile phone and computer for tethering.

List view

1. 1. Install iTunes

Go to on your computer.
Find the download section on the website to download iTunes.
Download and install iTunes on your computer.
Apple iPhone 5s (iOS7)

2. 2. Connect mobile phone and computer

Start the program iTunes on your computer.
Connect the data cable to the phone socket and to your computer's USB port.

3. 3. Find "Personal Hotspot"

Tap Settings.
Tap Cellular.
Tap Personal Hotspot.

4. 4. Turn on tethering

Tap the indicator next to "Personal Hotspot" until the function is turned on.
If this is the first time you use the function:
Tap Wi-Fi and USB Only.

5. 5. Establish connection

An internet connection from your computer via your mobile phone is automatically established.
When the connection is established, you can access the internet from your computer.
Apple iPhone 5s (iOS7)
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